Customer Experience Toolkit & Coaching
How might we help financial service providers design products, services, and experiences with their low-income customers in mind?
Description forthcoming. In the interim, please see more information here:
CUSTOMER EXPERIENCE TOOLKIT • CUSTOMER EXPERIENCE WORKBOOK • CAPACITY BUILDING & CX PROTOTYPING WITH JANALAKSHMI SMALL FINANCE BANK
ROLE + COMPETENCIES:
RESEARCH + STRATEGY • WORKSHOP DESIGN + FACILITATION • CONTENT CREATION • COACHING
Teammates included Robert Fabricant, Montana Cherney, Sebastian Barrera. Special thanks to client partners Yanina Seltzer, Gayatri Murthy, Tanaya Kilara, and Gerhard Coetzee